Salesforce Salesforce-Certified-Administrator Quiz 38 Topic 4 Questions 186-190

Question: 1

An administrator at Ursa Major Solar (UHS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types exist for an account at this time.

Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?

AMake the page the default object record page for the UMS app.

BMake the page the default object record page for the UMS app for the sates profile.

CMake the page the org default.

DCreate an account record type and make the page the default object record page.

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Question: 2

What should an administrator take into consideration when creating Content tags?

Atags are case insensitive.

BTags are updatable.

CTags combine singular and plural versions

DTags are case sensitive

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Question: 3

Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives

Which two features should be used to fulfill this goal?

Choose 2 answers

AContent

BSoS

CKnowledge

DChat

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Question: 4

What are two features of Knowledge?

Choose 2 answers

AKnowledge articles are always publicly available for customers.

BKnowledge articles integrate with Service Console.

CUsers can rate the helpfulness of articles.

DAny user can write and publish articles.

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Question: 5

Which three can be modified on standard object fields?

Choose 3 answers

AField type

BLabel

CHelp text

DDefault text

EPicklist values

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Salesforce Salesforce-Certified-Administrator Quiz:38 Topic:4 Questions:186-190