Question: 1
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?
Question: 2
Ursa Major Solar uses Validation Rule Fields. What are two of these fields?
Choose 2 answers
Question: 3
A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged.
What should the administrator reference to troubleshoot this issue?
Question: 4
The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards. How can this be done?
Question: 5
After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.
Which three questions should the administrator ask to research this issue?
Choose 3 answers
