Salesforce CRT-211 Quiz 21 Topic 2 Questions 101-105

Question: 1

Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.

How should an administrator define an application object to meet these requirements?

ACreate master-detail fields on the application object to both the position and applicant.

BCreate lookup fields on the application object to both the position and applicant.

CCreate a lookup field on both the position and applicant to the application.

DCreate a master-detail field on both the position and applicant to the application.

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Question: 2

A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.

What is the recommended solution to provide edit access to the opportunity?

ACreate a permission set for opportunity edit and add it to the support member's user record.

BAdd the support team member to the opportunity team. Assign read/write access to the member.

CChange the support team member's role to a above the sales rep in the org's role hierarchy.

DChange the Organization Wide Default internal access for opportunity to public read/write.

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Question: 3

At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.

What two next steps should the administrator tale to meet this requirement?

ABuild a permission set with create, read, and edit Audits selected and assign it to the individual public group members.

BSet OWD to private for Cases and assign the public group a role Support Users in the hierarchy.

CCreate a sharing rule that gives the public group Read/Write access to Audits.

DRemove create, read, edit and delete permissions to the Audits object for all profiles.

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Question: 4

Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.

Which option should an administrator use to solve this issue?

AUpdate the manager's profile to include edit access to the Case object.

BSet the Organization-Wide Default to public read/write for cases and Accounts.

CAssign the manager a permission set with edit access to the Case object.

DCreate a public group with read/write for cases and Accounts.

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Question: 5

Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.

How should an administrator configure this requirement?

ACreate an independent milestone

BConfigure an escalation rule

CBuild a sequential milestone

DEnable milestone tracker

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Salesforce CRT-211 Quiz:21 Topic:2 Questions:101-105