Salesforce CRT-211 Quiz 23 Topic 2 Questions 111-115

Question: 1

Universal Containers wants to allow community visitors to submit support cases without logging into the community.

Which two features are required to implement this request?

Choose 2 answers

ACase assignment rules

BCase feed actions

Cweb-to-case

DNew case quick action

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Question: 2

Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.

How should an administrator automate this process?

AEnable Case Feed and add a Contracts custom publisher to the Case Feed layout.

BConfigure a workflow rule that sends an email alert of old cases to the support manager.

CEnable entitlements and add the tabs for entitlements and service contracts.

DCreate a private Chatter group for customers with high-priority service level agreements.

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Question: 3

Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.

How should this be achieved?

AMake both picklist fields required at the field level.

BCreate a validation rule using ISBLANK().

CSet default values for both picklist fields.

DMake the zone field required on the page layout.

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Question: 4

Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.

How should this access be granted?

ADelegated administration access to the three profiles.

BThe manage users permission to the profile.

CThe administrator profile.

DA permission set with the manage users permission.

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Question: 5

A sales manager cannot view a contact owned by a salesperson. The salesperson is

below the sales manager in the role hierarchy. Why is the sales manager unable to

view the contact?

AContact sharing settings have grant access using hierarchies unchecked

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Salesforce CRT-211 Quiz:23 Topic:2 Questions:111-115