Salesforce CRT-211 Quiz 16 Topic 1 Questions 76-80

Question: 1

Universal Containers is implementing a new lead status process and wants to be able to do the following:

- Track leads through five different status values

- Run reports showing the duration a lead spends in each status

- Run full Lifetime reports of a lead from creation to conversion

- Prevent leads from skipping a lead status

How can these requirements be met?

AUse lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping

BUse custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping

CUse an Apex Trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status

DUse field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping

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Question: 2

A sales manager cannot vim a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.

Why is the sales manager unable to view the contact?

AContact sharing settings have Grant Access Using Hierarchies unchecked.

BContact sharing settings ace Private.

CThe contact has MOT been manually shared with the manager.

DThe contact is NOT linked to an account.

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Question: 3

A user has pore with read-only permissions for the case object.

How can the user be granted edit permission for cases?

ACreate permission set with edit permissions for the case object.

BCreate a sharing rule on the case object with read/write level of access.

CCreate a public group with edit permissions for the case object.

DAdd the user in a role hierarchy above the users with edit permissions on the case object.

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Question: 4

Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered. Which two tools should be used to determine the problem?

ASystem audit trail

BDebug logo

CEmail log

DWorkflow monitor

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Question: 5

The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.

Which dashboard feature should the Administrator use to meet this requirement?

ADashboard Filter

BJoined reports on a dashboard

CDynamic dashboard

DMatrix reports on a dashboard

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Salesforce CRT-211 Quiz:16 Topic:1 Questions:76-80