Salesforce ADX-211 Quiz 5 Topic 6 Questions 21-25

Question: 1

Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

ACustomize Entitlements

BManage Milestones

CCustomize Application

DManage Entitlements

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Question: 2

The inside sales manager at Universal Containers wants to be able to report on how long leads

have a Lead Status of 'Open' before the status changes to another value. Additionally, the sales

team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

AUse a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.

BUse a formula field to calculate the difference between the current and created data when the status changes through inline editing.

CTurn on field history tracking for the lead status field and create a report based on that field.

DUse a quick action to change the status value and a workflow rule to update a date field.

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Question: 3

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

AApproval Processes can be used to escalate cases in the chat window.

BMultiple visitors can chat in one window

CThe Articles tool can be used to search for Knowledge Articles

DChats can be transferred to other agents.

EThe Details tab can be used to see information about the visitor.

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Question: 4

Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:

Amount (Currency) us populated.

The Ready to Close (Checkbox) must also be true.

Which validation rule error condition should the administrator configure to meet these requirements?

A)

q4_ADX-211

B)

q4_ADX-211

C)

q4_ADX-211

D)

q4_ADX-211

AOption A

BOption B

COption C

DOption D

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Question: 5

A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

ACreate a joined report using the Accounts report type and the Opportunities report types.

BCreate a tabular report using the Account report type and add a cross filter using Opportunities.

CCreate a customer report type for Accounts without Opportunities.

DCreate a summary report using the Accounts report type with a formula field for opportunity count.

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Salesforce ADX-211 Quiz:5 Topic:6 Questions:21-25