Question: 1
Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: * Customer order history * Level of contracted support * List of replaceable parts Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field?
Question: 2
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?
Question: 3
Universal containers wants to implement Omni channel within service cloud for its representatives.
What is the first step required to configure Omni channel?
Question: 4
Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?
Question: 5
Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers
