Salesforce Service-Cloud-Consultant Quiz 49 Topic 6 Questions 241-245

Question: 1

Which technology will allow a client to enable ideas on a public website? There are two correct answers.

AForce.com Sites

BCustomer portalPartner portal

CSelf-service portal

DPartner portal

EForce.com Web Services API

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Question: 2

Why would customer upgrade from self-service to customer portal (Choose 3)?

AAccess to custom objects

BBranded site

CSimpler and easier to configure

DBetter reporting

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Question: 3

Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

A# of articles per agent

BMost popular articles

C# of cases via email

DTotal cases created

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Question: 4

Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

ACreate a report that display the # of articles searched during the past 2 months

BReport displays # of articles associated to data categories during past 2 months

CReport that displays # of cases with articles attached during the past 2 months

DReport that displays # of new articles created during the past 2 months

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Question: 5

Universal containers is in the process of setting up a business-to-business (b2b) portal. The company needs to give customers access to service level agreements (SLA) via the portal. Which solution is recommended to accomplish this requirement?

AMilestones

BAssets

CService contracts

DCases

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Salesforce Service-Cloud-Consultant Quiz:49 Topic:6 Questions:241-245