Free Practice Mock Questions Set 246-250 (Quiz # 50) for Salesforce Service-Cloud-Consultant Exam, according to official Salesforce Certified Service Cloud Consultant exam syllabus topic # 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
Answer : B
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.
Answer : C
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.
Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?
Answer : B, D
When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.
Answer : A, D
