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Salesforce
Salesforce Certified Advanced Administrator
CRT-211 Free Questions
Salesforce CRT-211 Quiz:90 Topic:8 Questions:446-450

Home
Salesforce
Salesforce Certified Advanced Administrator
CRT-211 Free Questions
Salesforce CRT-211 Quiz:90 Topic:8 Questions:446-450

Salesforce CRT-211 Quiz:90 Topic:8 Questions:446-450

Free Practice Mock Questions Set 446-450 (Quiz # 90) for Salesforce CRT-211 Exam, according to official Salesforce Prepare for your Advanced Administrator Certification Exam syllabus topic # 8

Question: 1

Which of the following is a typical user of Salesforce Knowledge?

ASupport Agent

BSales Rep

CEnd Customer

DInternal Training Team

EAll of the above

Answer : E

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Question: 2

Which of the following features is NOT unique to Salesforce Knowledge?

AArticle Types

BCategories

CSynonym Search

DCustom Page Layouts

Answer : D

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Question: 3

What is the first step before setting up entitlements?

ASpecify the entitlements-related lookup filters on cases

BEnable entitlement management

CSet up service contracts

DCustomize entitlements fields

Answer : B

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Question: 4

Your support process is NOT based on individual service contracts. Which steps should you perform when setting up entitlements?

ASet up service contracts

BSet up contract line items

CSet up both service contracts and contract line items

DCustomize entitlements fields and the entitlements page layout

Answer : D

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Question: 5

Regardless of the entitlement model used, which page layouts might you want to customize?

AEntitlements page layout

BCase page layouts

CAccount page layouts

DContact page layouts

EAsset page layouts

Fall of the above

Gnone of the above

Answer : F

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