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Salesforce
Salesforce Certified Advanced Administrator
CRT-211 Free Questions
Salesforce CRT-211 Quiz:91 Topic:4 Questions:451-455

Home
Salesforce
Salesforce Certified Advanced Administrator
CRT-211 Free Questions
Salesforce CRT-211 Quiz:91 Topic:4 Questions:451-455

Salesforce CRT-211 Quiz:91 Topic:4 Questions:451-455

Free Practice Mock Questions Set 451-455 (Quiz # 91) for Salesforce CRT-211 Exam, according to official Salesforce Prepare for your Advanced Administrator Certification Exam syllabus topic # 4

Question: 1

Which of the following are some of the capabilities of a Live Agent?

ASkills

BLive Agent Chat Queues

CPre-Chat Forms and Post-Chat Pages

DKnowledge chatlet and the Articles tool

EAll of the above

Answer : E

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Question: 2

Which Visual Workflows element would you add to a flow to create a new opportunity record?

ARecord Update

BRecord Lookup

CRecord Delete

DRecord Create

Answer : D

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Question: 3

Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and

any other type of file with no restriction on size or length.

ATrue

BFalse

Answer : B

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Question: 4

Which Visual Workflows element would you use to prompt a phone rep to wrap up a crossselling function and end the call with a customer?

AStep

BScreen

CDecision

DAssignment

Answer : B

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Question: 5

Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.

ATrue

BFalse

Answer : A

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