Salesforce CRT-211 Quiz 71 Topic 6 Questions 351-355

Question: 1

The Sales Manager at Universal Containers would like a dashboard to view each of the sales

representative's opportunities, accounts, and related cases.What is a recommended solution ?

Discuss

ACreate a dashboard and add filters for users, opportunities, accounts, and cases.

BCreate a dynamic dashboard and add filters for opportunities, accounts and cases.

CCreate a dynamic dashboard and insure the sales manager has the 'View My Team's Dashboard' permission.

DCreate an individual dashboard for each sales representative with opportunity, account, and case components.

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Question: 2

When using Collaborative Forecasts, which two types of data can a sales representative access from the Forecasts tab?

Choose 2

AForecast amount for other representatives on their team

BOpportunities that make up each forecast amount

CForecast amount for each forecast category

DForecast amount for each opportunity stage

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Question: 3

Which two options are allowed with Territory Management and the territory hierarchy, but NOT with the standard Role Hierarchy? Choose 2 answers

AGrant access to records regardless of ownership.

BAllow multiple forecasts for each user.

CAllow visibility into direct reports' records for management.

DGrant access to related records based on account sharing.

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Question: 4

Universal Containers support team needs to track service level agreements for customers.

Today, they manually look up contacts by name when a customer calls. How can the

administrator automate this process?

AEnable Case Feed and add a Contracts custom publisher to the Case Feed layout.

BCreate a private Chatter group for customers with high-priority service level agreements.

CConfigure a workflow rule that sends and email alert of old cases to the support manager.

DEnable entitlements and add the tab for entitlements and service contracts.

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Question: 5

An administrator notices that there are two account records in the system with the same name.

A contact record with the same name is associated with each account. Using the salesforce

Merge Feature, what steps steps should be taken to merge these accounts ?

AMerge the duplicate contacts, and then merge the duplicate accounts.

BMerge the duplicate accounts, and then merge the duplicate contacts.

CMerge the duplicate accounts, and then the duplicate contacts will be merged automatically.

DMerge the duplicate accounts, and check the that optionally merges the duplicate contacts.

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Salesforce CRT-211 Quiz:71 Topic:6 Questions:351-355