Salesforce ADX-211 Quiz 23 Topic 3 Questions 111-115

Question: 1

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.

Which type of report should be used in the dashboard component?

AReport based on a reporting snapshot that runs dally at 5:00 p.m.

BReport based on custom report type using cases and business hours.

CCustom summary report where unit equals business hours.

DStandard case lifecycle report where unit equals business hours.

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Question: 2

Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.

How should an administrator automate this process?

AEnable Case Feed and add a Contracts custom publisher to the Case Feed layout.

BConfigure a workflow rule that sends an email alert of old cases to the support manager.

CEnable entitlements and add the tabs for entitlements and service contracts.

DCreate a private Chatter group for customers with high-priority service level agreements.

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Question: 3

Universal Containers wants to allow community visitors to submit support cases without logging into the community.

Which two features are required to implement this request?

Choose 2 answers

ACase assignment rules

BCase feed actions

Cweb-to-case

DNew case quick action

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Question: 4

Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.

How should this access be granted?

ADelegated administration access to the three profiles.

BThe manage users permission to the profile.

CThe administrator profile.

DA permission set with the manage users permission.

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Question: 5

Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.

How should an administrator relate Feedback__c to Account?

ACreate a hierarchical field on Feedback__c.

BCreate a junction object between Account and Feedback__c.

CCreate a master-detail field on Feedback__c.

DCreate a lookup Account field and filter on Feedback__c.

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Salesforce ADX-211 Quiz:23 Topic:3 Questions:111-115