Salesforce ADX-211 Quiz 19 Topic 1 Questions 91-95

Question: 1

Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.

What should an administrator take into consideration before implementation?

AThe least active routing model looks for the agent who has the largest maximum work capacity.

BAssignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.

CAssignment rules are triggered when an agent accepts the work and edits and saves the work.

DIf there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

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Question: 2

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.

What can the user expect regarding their ability to edit product support cases?

AThe user will only be able to edit the cases that they created.

BThe user will only be able to edit cases manually shared with them.

CThe user will be able to edit product support cases.

DThe user will NOT be able to edit product support cases.

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Question: 3

What is the correct order of steps to follow when working with inbound change sets?

ADeploy, validate, Monitor

BValidate, Deploy, Monitor

CDeploy, Monitor, Validate

DMonitor, Deploy, Validate

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Question: 4

Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

ACreate custom fields on the product.

BCreate a default revenue schedule on the product.

CCreate a workflow rule on the product.

DCreate a default quantity schedule on the product

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Question: 5

What are two capabilities of Salesforce Customer Community members?

Choose 2 answers.

ATheir reputation levels must be the same across all communities of which they are members.

BThey use the ideas tab to submit, comment on, and vote for ideas.

CThey must belong to a company's internal community to participate in Chatter collaboration.

DThey find crowdsourced answers and Knowledge articles to resolve a support issue.

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Salesforce ADX-211 Quiz:19 Topic:1 Questions:91-95