Question: 1
What can a system administrator do to simplify searching in Knowledge for users? Choose three answers. * (1 Point)
Question: 2
A set of Cases records with a specific record type needs to be restricted so that only a
Support manager and four Support users have access. What can you do as a system administrator to meet this requirement? * (1 Point)
Question: 3
Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature? * (1 Point)
Question: 4
The wrong choices on the list should be improved.
A lead needs to be assigned automatically to a Sales Rep if there has been no
action on
the account after 10 days. And the Deal status should be set to 'Stalled' after it
has been
approved by a Manager. Which automation processes can a system
administrator use? * (1 Point)
Question: 5
If a system administrator has unchecked the' Enable Content Pack Creation' setting, what can users do with content packs? * (1 Point)