Question: 1
a salesforce user has created a lightning report that lists all customer support
cases. other users can change the date range but are NOT allowed to changed case
statuses.
how can the report creator configure the report to meet these requirements?
Question: 2
A maintenance fee is added to each opportunity. this maintenance fee should
NOT be included in the sales Rep's forecast so a custom field called Rep amount is
used.
how should an admin configure forecasting?
Question: 3
In order to provide customer support agents with a 360 view of the customer,
UC wants support agents to continue to have read only access to accounts but allow
create and edit access to contacts and cases. the current OWD for contacts is
'Controlled by parent'.
what solution should be implemented?
Question: 4
Developers at universal containers have created new custom objects and fields
in a sandbox. Records have also been created for these new objects.
what should an administrator do to move these objects, fields and records to a
production environment?
Question: 5
A growing number of duplicate leads are being entered into salesforce.
universal containers IT department wants to give all marketing team members the
ability to leverage the 'find duplicates' functionality in saleforce to reduce the
number of duplicate leads in the system through merges.
what lead object level permission is needed to allow the marketing team members
to complete this task?