Salesforce Advanced-Administrator Quiz 75 Topic 5 Questions 371-375

Question: 1

How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

AEnable case routing for agents

BUse Auto-response rules & Queues

CCreate a workflow rule to assign users the correct case

DUse Assignment rules & Queues

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Question: 2

How can you ensure that when people are entering State Country information it is standardised across the entire business?

ABuild a validation rule that only lets the correct country/state name be entered.

BMake the relevant fields required on the page layout

CEnable State & Country picklists feature

DInstall a third party AppExchange app

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Question: 3

What is NOT a feature of CRM Content Packs?

AA content pack can contain a collection of related documents

BA content pack can include any file from inside CRM content

CIf individual documents are updated the content pack can also be updated

DCRM Content requires a feature license,

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Question: 4

The administrator for SFB Industries would like to deploy a custom object and fields to an unrelated Org. What is the best way to do this using declarative functionality?

AChange Sets

BForce.com IDE

CUnmanaged package

DForce.com Migration Tools

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Question: 5

While working with a report a Sales Manager at SFB Industries would like to see the % that each opportunity is contributing to the overall pipeline. How can this be achieved?

ACreate a custom summary formula and use the PARENTGROUPVAL function

BCreate a formula field on the opportunity and include this in the report

CCreate a formula field on the opportunity that uses the PARENTGROUPVAL function. Include this in the report

DCreate a custom summary formula and use the PREVGROUPVAL function

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Salesforce Advanced-Administrator Quiz:75 Topic:5 Questions:371-375