Salesforce Advanced-Administrator Quiz 30 Topic 2 Questions 146-150

Question: 1

how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

Aconfigure it to manage chatter answers cases and live agent chat conversations.

Bcustomize the softphone to provide a screen pop-up on incoming support calls.

Cconfigure the idea themes page layout with buttons and links to case detail information

Denable the service cloud console application in salesforce communities.

Euse publisher actions in case feed to combine the publisher extension menus in a single row.

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Question: 2

Universal containers is making some territory changes. In preparation for

this the current lead owners have been asked to clean their lead data.

validation rules have been created to ensure that the data cleanup has

occurred. the administrator is ready to transfer leads to the new owners.

which feature can be used to transfer the records and also ensure that the

validation rules are triggered? choose2

Ause the change owner list button from a list view to transfer multipleleads at
one time.

Buse the mass transfer - transfer leads feature to transfer ownership of
multiple leads

Cuse the data loader to transfer ownership of all leads involved in the territory
changes.

Duse the change owner link on the detail record to transfer ownership one lead
at a time

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Question: 3

Sales representatives are reporting trouble syncing quotes with their related opportunities.

What is a possible explanation for this problem? Choose two

AThe attached currency is no longer active.

BThe quote contains an archived list price.

CThe quote is attached to a closed opportunity.

DThe user does not have Edit permissions on the quote.

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Question: 4

what action is required before a change set can be deployed from a sandbox

environment to a production environment? choose 2

Aconfigure the deployment connection in the sandbox to allow inbound
changes.

BConfigure the deployment connection in production to allow inbound changes.

CInstall the force.com IDE and configure its settings to work with change sets.

Dcreate an outbound change set in the sandbox that includes the components
to be moved

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Question: 5

an administrator wants to report on activities related to a specific account

over the past 18 months but some of these activities have been archived.

how can the administrator obtain a report with the correct data? choose 3

ARestore archived activities from the activity archive object.

Bopen a case with support to extend archived days.

CExport archived activities using the data loader.

Duse the weekly data export to obtain the archived activities.

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Salesforce Advanced-Administrator Quiz:30 Topic:2 Questions:146-150