Salesforce Advanced-Administrator Quiz 28 Topic 15 Questions 136-140

Question: 1

Universal containers uses a private sharing model for accounts. A user who

owns an account record needs to temporarly grant delete access to this

records associated contacts to another user. how can this be accomplished?

AUse the manual sharing button on the account.

BTransfer ownership of the account record to the user.

CManually add the user to the account team.

DAdd the user to the owner's default account team

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Question: 2

What should an administrator consider when setting up salesforce entitlements? choose 2

AThe service level agreements related list on a case gives support agents access to contract details.

BSalesforce entitlements require service cloud user feature licensing.

CSalesforce entitlements require an entitlement process with milestones and milestone actions.

DThe entitlement model dictates the level of detail for the entitlement process.

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Question: 3

The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by

any user. How can an administrator meet this requirement?

ACreate an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.

BSet the Do Not Modify Closed Opportunity permission for all profiles.

CCreate a workflow field update to update the IsClosed field to True if a closed opportunity is modified.

DSet all fields to Read-Only on the standard Closed Opportunity page layout.

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Question: 4

How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?

Choose 3 answers

APre-populate article search filters based on the values of case fields.

BDefine synonyms for common search terms.

CEnable feed tracking on all relevant article types.

DCreate data categories and assign articles to each category.

ECreate a record type for each data category.

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Question: 5

a sales manager wants to edit the opportunities owned by the sales team.

the manager does not have edit access to opportunity object.

What is a recommended solution?

ARedefine the role hierarchy by enabling ' grant access using hierarchies'.

Bchange the opportunity organization-wide default setting to public Read/Write.

CEnable team selling on the opportunity object to grant Read/write access.

DCreate a permission set and associate Edit opportunity to the user record.

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Salesforce Advanced-Administrator Quiz:28 Topic:15 Questions:136-140