Salesforce Advanced-Administrator Quiz 5 Topic 15 Questions 21-25

Question: 1

The inside sales manager at Universal Containers wants to be able to report on how long leads

have a Lead Status of 'Open' before the status changes to another value. Additionally, the sales

team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

AUse a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.

BUse a formula field to calculate the difference between the current and created data when the status changes through inline editing.

CTurn on field history tracking for the lead status field and create a report based on that field.

DUse a quick action to change the status value and a workflow rule to update a date field.

Show Answer

Question: 2

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

AApproval Processes can be used to escalate cases in the chat window.

BMultiple visitors can chat in one window

CThe Articles tool can be used to search for Knowledge Articles

DChats can be transferred to other agents.

EThe Details tab can be used to see information about the visitor.

Show Answer

Question: 3

Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:

Amount (Currency) us populated.

The Ready to Close (Checkbox) must also be true.

Which validation rule error condition should the administrator configure to meet these requirements?

A)

q3_Advanced-Administrator

B)

q3_Advanced-Administrator

C)

q3_Advanced-Administrator

D)

q3_Advanced-Administrator

AOption A

BOption B

COption C

DOption D

Show Answer

Question: 4

A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

ACreate a joined report using the Accounts report type and the Opportunities report types.

BCreate a tabular report using the Account report type and add a cross filter using Opportunities.

CCreate a customer report type for Accounts without Opportunities.

DCreate a summary report using the Accounts report type with a formula field for opportunity count.

Show Answer

Question: 5

Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

At the minimum, which combination of automation tools will be needed to meet these

requirements?

AAssignment rules, auto-response rules, and workflow rules

BAssignment rules and approval processes

CAssignment rules, approval processes, and workflow rules

DAssignment rules and workflow rules.

Show Answer

Salesforce Advanced-Administrator Quiz:5 Topic:15 Questions:21-25