Free Practice Mock Questions Set 1-5 (Quiz # 1) for PeopleCert ITIL-4-Foundation Exam, according to official PeopleCert ITIL 4 Foundation exam syllabus topic # 5
What type of chance is often used for resolving incidents or implementing security patches?
Answer : C
Which of the following ensures that a service provider and a service consumer continually co-create value?
Answer : D
What is defined as any financially valuable component that can contribute to the delivery of a service?
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
Answer : B
What is defined as a cause, or potential cause, of one or more incidents?
