How can a service consumer contnbute to the reduction of nsk?
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?
Which of the following is the MOST important 'or effective incident management?