Avaya 7497X Quiz 2 Topic 1 Questions 6-10

Question: 1

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

q1_7497X

AAn LDAP connection issue was caused due to an incorrect LDAP parameter.

BThe session timed out due to a browser issue.

CThe Multimedia Cache database is unable to connect.

DSMGR is not authorizing Agent to login.

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Question: 2

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files

q2_7497X

After reviewing the error message, which action will fix the customer's problem?

AMatch the correct CSC user password In AES and CSC service.

BReboot the AES server and re deploy CSC service.

CRedeploy CSC Service and reboot Oceana Cluster 1.

DChange the CSC user password in AES server and reboot AES.

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Question: 3

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

q3_7497X

What is causing these log messages?

AMultimedia Cache database not reachable.

BThe LDAP database Is not reachable.

CThe EDM database Is not reachable.

DThe ORC Rest service Is not working.

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Question: 4

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:

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What is the current status of the Agent Workspaces?

ANOT_READY

BREADY

CBUSY

DCONNECTED

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Question: 5

Consider the log message:

q5_7497X

Which component and log file contains log messages of this kind?

AORCRestService PU Log file

BCustomerControllerService PU Logs file

CSMSVendotSnapin Service Log file

DMessagingSetvice Service Log file

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Avaya 7497X Quiz:2 Topic:1 Questions:6-10