Avaya 7497X Quiz 1 Topic 1 Questions 1-5

Question: 1

Consider the log messages:

q1_7497X

Which provider type is being handled in these log messages?

AOCP Chat Provider

BOCP Social Provider

COCP Email Provider

DOCP SMS Provider

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Question: 2

Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:

q2_7497X

What is the Work Request ID in the log message?

AUGZQRVhJNHhTaGlycXQYQThFN2VJdw

Bf785b56c-364f-4acf-9620-b723a6ca43c6

CPfPex14xShrmrqt2A8E7eIw

DEke6 qw3S2K-NyAKSJny6A

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Question: 3

The CSC SSL connection is successful but CSC disconnects after locoing the following line in the

CSC PU logs:

q3_7497X

What is causing this problem?

AThe AES is not equipped with a correct AES license.

BThe AES CTI CSC user and password are Incorrect.

CAvaya Oceana is not equipped with an Oceana Base license.

DThe AES Switch Link Is down to Communication Manager.

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Question: 4

Given the following CSC attribute string:

q4_7497X

What is the significance of CM7 in the CSC communication manager list?

AIt should match the Communication Manage FQDN.

BIt should match the Communication Manager host name.

CIt should match the Communication Manager IP address.

DIt should match the Switch Connection Name in the AES server.

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Question: 5

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:

q5_7497X

What is the problem Indicated by this error message?

AThe customer web chat is connected but there is a problem with the web chat snap-in.

BThe customer web chat is unable to connect to Avaya Oceana web chat snap-in.

CThe customer web chat is rejected by the browser proxy or antivirus installed In the PC

DThe customer web chat is connected but there but no agents available In Avaya Oceana.

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Avaya 7497X Quiz:1 Topic:1 Questions:1-5