Avaya 7497X Quiz 4 Topic 1 Questions 16-20

Question: 1

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

AWeb Browser

BCS TOOL

CPOSTMAN

DSERVICE MAP

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Question: 2

Which credentials does Avaya Oceana Workspaces use for Agent login?

AAvaya Breeze Authorization Service and Avaya Control Manager Agent username and password

BAvaya Breeze Authorization Service and Avaya Communication Manager Agent username and password

CAvaya Breeze Authorization Service and Avaya Communication Manager extension and password

DAvaya Breeze Authorization Service and LDAP as Authentication Authority

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Question: 3

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:

Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING --Authentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc

After reviewing the error message, which action will fix the customer's problem?

AMatch the correct CSC user password In AES and CSC service.

BReboot the AES server and re deploy CSC service.

CRedeploy CSC Service and reboot Oceana Cluster 1.

DChange the CSC user password in AES server and reboot AES.

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Question: 4

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

q4_7497X

AAn LDAP connection issue was caused due to an incorrect LDAP parameter.

BThe session timed out due to a browser issue.

CThe Multimedia Cache database is unable to connect.

DSMGR is not authorizing Agent to login.

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Question: 5

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:

q5_7497X

What is the problem Indicated by this error message?

AThe customer web chat is connected but there is a problem with the web chat snap-in.

BThe customer web chat is unable to connect to Avaya Oceana web chat snap-in.

CThe customer web chat is rejected by the browser proxy or antivirus installed In the PC

DThe customer web chat is connected but there but no agents available In Avaya Oceana.

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Avaya 7497X Quiz:4 Topic:1 Questions:16-20