Salesforce Salesforce-Certified-Administrator Quiz 69 Topic 4 Questions 341-345

Question: 1

What are two considerations when configuring workflow rules?

Choose 2 answers

ARules can be evaluated when records are created or edited.

BRules must be deactivated before using the Data Import Wizard.

CRule actions can take place Immediately or can be time based.

DAll existing records are evaluated when a new rule is activated.

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Question: 2

Which two feature licenses can be assigned to a user record in Salesforce?

Choose 2 answers

AConsole User

BKnowledge User

COpportunity User

DService Cloud User

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Question: 3

The Support team has asked the administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.

Which tool should the administrator use7

AWorkflow Rule

BProcess Builder

CApproval Process

DCloud Flow Designer

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Question: 4

To ensure compliance with a platinum Service Level Agreement, cases that remain in the

Tier 2 queue for more than four hours must be re -assigned to the Tier 3 queue.

Which feature meets this requirement?A. Case Assignment Rule

BCase Comments

CAuto Response Rule

DCase Escalation Rule

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Question: 5

What describes the capabilities of Salesforce Knowledge?A. An automated tool that closes Cases based on historical information

BAn automated Al tool that converts Leads to Opportunities given a predefined set of
conditions

CA knowledge base composed of articles that can be written and used by support agents

DA knowledge base that uses Alto generate an article to solve customer support issues

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Salesforce Salesforce-Certified-Administrator Quiz:69 Topic:4 Questions:341-345