Question: 1
The sales team at Universal Containers wants an easy solution to gather customer
requirements and share presentations with their customers. Which two actions should an
administrator take to help the sales team achieve this goal?
Choose 2 answers
Question: 2
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
* new
* working
* closed
A user issue can be logged as:
* new
* waiting for reply
* closed
Which features should a system administrator use to track both case types?
Question: 3
Universal Containers has Public Read/Write Organization -Wide Default Sharing for
Accounts. Company leadership has decided that Marketing should never modify an Account
record. What should the System Administrator do to restrict these users?
Question: 4
All Salesforce users at Universal Containers are using the predefined actions. Several new
actions have been created for different departments and are waiting to be assigned to the users
in these departments. Where does a System Administrator override the predefined actions,
create a new customized sets of actions, and assign the new customized action layout?
Question: 5
Which two dashboard components are populated with data from the grand total of a
custom report?
Choose 2 answers
