Salesforce Sales-Cloud-Consultant Quiz 143 Topic 4 Questions 711-715

Question: 1

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforceproduct should the consultant recommend?

ASalesforce Service Cloud

BSalesforce native CTI Connector

CSalesforce High Velocity Sales

DSalesforce Sales Cloud

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Question: 2

Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common, however, the maintenance cases have additional stages and fields that need to be captured. Which two features should a Consultant recommend to accomplish this objective? Choose 2 Answers

ASupport Types

BSupport Processes

CApproval Processes

DRecord Types

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Question: 3

Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App. What should a Consultant recommended to meet the requirements?

ACreate a Quick Action.

BCreate a Lightning Component for mobile.

CCreate a custom hyperlink to a related list.

DCreate a custom Process Builder process.

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Question: 4

What is the capability of Chatter feed post editing? Choose 2 answers

AUsers can edit the text of their own Chatter posts

BRecord owners can edit other users' posts on records they own

CGroup owners can edit system-generated posts in Chatter groups

DRecord owners can see previous versions of an edited post

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Question: 5

What Sales Cloud features would allow the company to improve data quality and consistency across sales deals? Choose 3 answers.

AUse a single page layout to display all information regardless of line of business

BUse workflow rules to validate data entry

CImplement validation rules for opportunities

DUse opportunity record types and page layouts to display information specific to each line of business

EUse required fields to enforce critical data entry

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Salesforce Sales-Cloud-Consultant Quiz:143 Topic:4 Questions:711-715