Salesforce CRT-211 Quiz 104 Topic 7 Questions 516-520

Question: 1

During Deployment from Sandbox to production using Changeset , Few components missed. How you are going to add those component to production ?

AEdit Changset and re-deploy

BCreate New and Redeploy

CClone existing and make changes and Re-deploy

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Question: 2

When a Sales Representative creates a lead, a workflow rule should be triggered to immediately send a welcome email to the lead. Some representative report that their leads never received this email, even when the email address is correct. What can the System Administrator do to trouble shoot this issue?

AMonitor the time-based workflow queue to make sure the emails are being sent

BMonitor Setup Audit Trail while Sales Representative creates lead to make sure emails are being sent

CMonitor the Debug Log and verify that the workflow rule is being triggered.

DEnsure that Sales Representative have correct permissions to trigger workflow rules

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Question: 3

What are the benefits of territory management? Choose 3 ANSWERS

AAbility to generate account sharing rule based on territory membership

BAbility to expand private sharing model using account criteria

CSupport to complex and frequently changing sales organization

DSupport for multiple forecast per user based on territory membership

EAbility to include opportunity in more than one record.

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Question: 4

Universal Container's support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?

AConfigure a workflow rule that sends an email alert of old cases to the support manager

BEnable Case Feed and add a Contracts custom publisher to the Case Feed Layout

CEnable entitlements and add the tabs for entitlements and service contracts

DCreate a private Chatter group for customers with high priority service level agreements

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Question: 5

A sales manager would like access to the following information:

All closed/won opportunities in the last six months for each account the manager owns.

All cases created within the last six months for each account the manager owns.

How can the administrator meet these requirements?

ACreate an Account report and add Opportunity and Case cross filters

BCreate a custom report type to combine the data into a single report

CCreate an Account report that groups by opportunities and cases

DCreate a single report using the Joined Reports feature

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Salesforce CRT-211 Quiz:104 Topic:7 Questions:516-520