Salesforce CRT-211 Quiz 33 Topic 4 Questions 161-165

Question: 1

In order to provide customer support agents with a 360 view of the customer,

UC wants support agents to continue to have read only access to accounts but allow

create and edit access to contacts and cases. the current OWD for contacts is

'Controlled by parent'.

what solution should be implemented?

AChange OWD of contacts to public read only and grant create/edit access to
cases on support agent profile.

BCreate read/write sharing rules to share all contacts to all support agents and
grant read only access to cases on agent profile.

CGrant create/edit access to contacts and cases on support agent profile.

DChange the OWD of contacts and cases to private and create read/write sharing
for all support agents.

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Question: 2

a salesforce user has created a lightning report that lists all customer support

cases. other users can change the date range but are NOT allowed to changed case

statuses.

how can the report creator configure the report to meet these requirements?

ASave the report in public folder and lock the status filter on the report.

BSave the report in public folder and grant Read Only access to the folder.

CSave the report in private folder and lock the status filter on the report.

DSave the report in private folder and grant Read Only access to the folder.

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Question: 3

an administrator has been asked to set up two custom objects named issues and tickets. multiple tickets can be associated with each issue, and each issue may

be associated with multiple tickets.

how should the administrator set up the relationship between issues and tickets?

ACreate a junction object with both tickets and issues as master objects.

BCreate a lookup relationship with tickets as the master object.

CCreate a lookup relationship on both the tickets and issues object.

DCreate a master detail relationship with issues as the master object

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Question: 4

Recruiters at universal containers wants to associate positions with their

related job applications using two custom objects position and job application. a job

application must always have a related position. if a position is deleted, the

corresponding job applications are deleted.

what type of object relation ship will meet this requirement?

Ajunction

BHierarchical

CMaster detail

DLookup

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Question: 5

A change set has already been uploaded but changes need to be made to its contents.

what is a best practice for adding these changes?

AEdit existing change set, add needed changes, upload again.

BDelete existing change set, add changes to new change set, upload change set

Cclone the change set, add needed change set and upload again.

DManually make changes in change set destination org.

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Salesforce CRT-211 Quiz:33 Topic:4 Questions:161-165