Salesforce CRT-211 Quiz 31 Topic 4 Questions 151-155

Question: 1

Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?

Check 2 answers.

AThe user must be assigned a Salesforce Knowledge license.

BThe user must have access to the articles tab.

CThe user must have the manage articles permission on the profile.

DThe user's profile must have the read permission for the at lease one article type.

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Question: 2

U.C wants to archive cases that have been closed for two or more years. the

cases need to be revoved from salesforce and be available to be loaded into

loaded into the company's data warehouse.

how can the administrator automate this process? choose 2

Ause an Appexchange product

Bschedule the data export service.

Cenable the case archied feature.

Duse the apex dataloader

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Question: 3

the vp of sales noticed that sales representatives are extending their close

dates to the future on their opportunities.

how can the sales managers determine how many times close dates are being

changed? choose 2

Ahave a developer create an apex trigger to update a count field when a
change to the close date field has been made.

Buse workflow to update a count field when the close date field has changed
using the criteria ISCHANGED(closedate).

CAdd a formula field on the page layout of the opportunity with the default
value set to PRIORVALUE(close date).

Duse workflow to update a count field when the close date field has changed
using the criteria closedate> PRIORVALUE(closedate)

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Question: 4

how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

Aconfigure it to manage chatter answers cases and live agent chat conversations.

Bcustomize the softphone to provide a screen pop-up on incoming support calls.

Cconfigure the idea themes page layout with buttons and links to case detail information

Denable the service cloud console application in salesforce communities.

Euse publisher actions in case feed to combine the publisher extension menus in a single row.

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Question: 5

Universal containers is making some territory changes. In preparation for

this the current lead owners have been asked to clean their lead data.

validation rules have been created to ensure that the data cleanup has

occurred. the administrator is ready to transfer leads to the new owners.

which feature can be used to transfer the records and also ensure that the

validation rules are triggered? choose2

Ause the change owner list button from a list view to transfer multipleleads at one time.

Buse the mass transfer - transfer leads feature to transfer ownership of multiple leads

Cuse the data loader to transfer ownership of all leads involved in the territory changes.

Duse the change owner link on the detail record to transfer ownership one lead at a time

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Salesforce CRT-211 Quiz:31 Topic:4 Questions:151-155