Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (choose all that apply)
Free Practice Mock Questions Set 946-950 (Quiz # 190) for Salesforce CRT-101 Exam, according to official Salesforce Prepare for your Administrator Certification Exam syllabus topic # 7