A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they use?
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
Universal containers contact center is experiencing increased call volumes due to a growing product portfolio.What is the recommended strategy to allow the contact center to handle the increased customer inquiries more efficiently? (choose 1 answer)
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Which metric should UC consider when designing the contact center? Choose 2 answers.
Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)
Salesforce ADX261 Quiz:43 Topic:7 Questions:211-215
Free Practice Mock Questions Set 211-215 (Quiz # 43) for Salesforce ADX261 Exam, according to official Salesforce Administer and Maintain Service Cloud exam syllabus topic # 7