Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?
Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included on the manager's dashboard? Choose 3 answers
Using Import Wizard, how many Asset records can you import at a time?
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
What is a benefit of a customer community? Choose 2 answers.
Salesforce ADX261 Quiz:39 Topic:1 Questions:191-195
Free Practice Mock Questions Set 191-195 (Quiz # 39) for Salesforce ADX261 Exam, according to official Salesforce Administer and Maintain Service Cloud exam syllabus topic # 1