Salesforce ADX-271 Quiz 31 Topic 4 Questions 151-155

Question: 1

Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

ACustomer Community Login.

BCustomer Community Member.

CCustomer Community Plus.

DCommunity Manager Plus.

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Question: 2

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community in which customer and partner users are community members.

- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

- Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.

Which license type should a Salesforce Admin use for these Partner Users?

AEmployee Community License

BCustomer Community Plus License

CPartner Community License

DCustomer Community License

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Question: 3

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

ARedirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

BCreate a customer survey using custom Lightning components and add it to the homepage.

CBuild a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

DEnable the article voting property on the Article Content component in the article detail page in the Community Builder.

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Question: 4

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

AChoose Login to the Community as a User from the contact record in Salesforce.

BSelect the Community from the global header as an internal user.

CPreview the Community as a specific Community user in the preview mode of the Community builder.

DLog in as a customer to the Community with a Test customer login.

ESelect a Customer user record and select the Login option.

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Question: 5

A Community has two types of users:

- External users who can belong to multiple Communities.

- Internal users who belong to one or more Communities.

Which two features allows both user groups to navigate between each Community? Choose 2 answers.

AMobile Administration.

BGlobal Header.

CCommunity URL.

DAppending '/one/one.app' to the Community URL.

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Salesforce ADX-271 Quiz:31 Topic:4 Questions:151-155