Salesforce ADX-211 Quiz 31 Topic 5 Questions 151-155

Question: 1

An administrator would like to convert a Master-Detail relationship to a Lookup

relationship. What actions should be taken prior to converting the relationship?

ARemove child object related lists from the parent object page layouts.

BDelete all roll-up summaries that reference the detail object prior to converting,

CSelect the Allow Reparenting option on the master-detail relationship.

DDelete all reports that use the master object with the detail object report type.

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Question: 2

Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?

Check 2 answers.

AThe user must be assigned a Salesforce Knowledge license.

BThe user must have access to the articles tab.

CThe user must have the manage articles permission on the profile.

DThe user's profile must have the read permission for the at lease one article type.

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Question: 3

how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

Aconfigure it to manage chatter answers cases and live agent chat conversations.

Bcustomize the softphone to provide a screen pop-up on incoming support calls.

Cconfigure the idea themes page layout with buttons and links to case detail information

Denable the service cloud console application in salesforce communities.

Euse publisher actions in case feed to combine the publisher extension menus in a single row.

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Question: 4

the vp of sales noticed that sales representatives are extending their close

dates to the future on their opportunities.

how can the sales managers determine how many times close dates are being

changed? choose 2

Ahave a developer create an apex trigger to update a count field when a
change to the close date field has been made.

Buse workflow to update a count field when the close date field has changed
using the criteria ISCHANGED(closedate).

CAdd a formula field on the page layout of the opportunity with the default
value set to PRIORVALUE(close date).

Duse workflow to update a count field when the close date field has changed
using the criteria closedate> PRIORVALUE(closedate)

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Question: 5

U.C wants to archive cases that have been closed for two or more years. the

cases need to be revoved from salesforce and be available to be loaded into

loaded into the company's data warehouse.

how can the administrator automate this process? choose 2

Ause an Appexchange product

Bschedule the data export service.

Cenable the case archied feature.

Duse the apex dataloader

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Salesforce ADX-211 Quiz:31 Topic:5 Questions:151-155