Question: 1
Universal Containers has a white-glove service level for its top customers.
After a case is created, how should the administrator allow the agent to see the number of hours remaining before the service agreement is overdue?
Question: 2
Your organization-wide defaults for access rights to Price Books are set to Use, but only Sales Reps should have access to Price Books, What should be your first step? * (1 Point)
Question: 3
In Collaborative Forecasts, which permissions are required in order to upload quota data for all users? Choose 2. * (1 Point)
Question: 4
When using Customizable Forecasts, which forecast category is not included in the forecast? * (1 Point)
Question: 5
Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? * (1 Point)
