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Genesys
Genesys Certified Professional
GCP-GC-ADM Free Questions
Genesys GCP-GC-ADM Quiz:1 Topic:9 Questions:1-5

Home
Genesys
Genesys Certified Professional
GCP-GC-ADM Free Questions
Genesys GCP-GC-ADM Quiz:1 Topic:9 Questions:1-5

Genesys GCP-GC-ADM Quiz:1 Topic:9 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for Genesys GCP-GC-ADM Exam, according to official Genesys Cloud Certified Professional - Contact Center Admin exam syllabus topic # 9

Question: 1

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

AReports

BDynamic Views

CDashboard

DInteraction

Answer : A, C, D

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Question: 2

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

ALanguages

BIntent of Call

CSkills

DAgent Availability

Answer : A, C

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Question: 3

Which of the following components can be added to scripts? (Choose all that applies.)

AVisual Basic Control

BText

CCall Flow

DCheckbox

EWeb Page

FImage

Answer : B, D, E, F

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Question: 4

Where are Genesys Cloud call recordings stored?

ARecording Management

BCloud

CWeb Service

DAWS Cloud

Answer : B

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Question: 5

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

AThe group is in the wrong Organization

BGroup chat is only available to administrators

CThe group is set to members only and they are not members of the group

DThe group is set to public

Answer : A

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