Avaya 7392X Quiz 2 Topic 1 Questions 6-10

Question: 1

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

Show Answer

Question: 2

Which statement describes the purpose and function of a hunt group?

AIt Is a group of agents that all have- the ability to answer specific calls.

BIt Is a group of VDNs that receive calls and pass to a vector.

CIt is a group of extensions that receive calls to a specific telephone number.

DIt Is a group of skills that an agent has to manage specific calls.

Show Answer

Question: 3

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

AAgent Stations

BVectors

CSkills

DHunt Groups

Show Answer

Question: 4

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

Show Answer

Question: 5

Which statement describes the purpose and function of a hunt group?

AIt Is a group of agents that all have- the ability to answer specific calls.

BIt Is a group of VDNs that receive calls and pass to a vector.

CIt is a group of extensions that receive calls to a specific telephone number.

DIt Is a group of skills that an agent has to manage specific calls.

Show Answer

Avaya 7392X Quiz:2 Topic:1 Questions:6-10