Avaya 7392X Quiz 2 Topic 1 Questions 6-10

Question: 1

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

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Question: 2

Which statement describes the purpose and function of a hunt group?

AIt Is a group of agents that all have- the ability to answer specific calls.

BIt Is a group of VDNs that receive calls and pass to a vector.

CIt is a group of extensions that receive calls to a specific telephone number.

DIt Is a group of skills that an agent has to manage specific calls.

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Question: 3

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

Show Answer

Question: 4

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

ACreate a class of service (COS) for the dialing features.

BCreate a class of restriction (COR) for calling privileges.

CCreate a class of restriction (COR) for the feature access code.

DCreate a class of service (COS) for a collection of feature access codes.

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Question: 5

Which option describes a feature access code?

Aany group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

Bany group of 1 to 6 digits

Cany group of 1 to 4 digits where an '(asterisk) can appear anywhere

Dany group of digits and asterisks (*) or pound signs (#)

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Avaya 7392X Quiz:2 Topic:1 Questions:6-10