Avaya 3314 Quiz 3 Topic 2 Questions 11-15

Question: 1

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

AA campaign is a group of agents assigned to a specific job/task.

BA campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

CA campaign is a strategy defining when to best contact contacts.

DA campaign is a collection of customer names, telephone numbers, and e-mail addresses.

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Question: 2

Which two components are required to support an Avaya Aura Experience Portal (AAEP) email application? (Choose two.)

ASpeech Server

BExperience Portal Manager

CMedia Processing Platform

DWeb Application Server

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Question: 3

Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from which disk folder?

A$CATALINA_HOME/webapps/POManager/logs

B$AVAYA_MPP_HOME/1ogs/porn

C$AVAYA_VPMS_HOME/logs/porn

D$POM_HOME/logs

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Question: 4

If the "Generate UCID' field on the Application Launch Settings Advanced Parameters is set to "yes", which three statements are true? (Choose three.)

AFor blind and supervised transfers (using CCXML tag), the MPP uses the same UCIO as the call being transferred.

BThe MPP adds a two-digit application identifier to the UCID received from the CM-

CThe UCID generated by the MPP overrides the CM UCID.

DIf the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.

EFor Bridge and Outcalls, MPP will generate a new UCID.

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Question: 5

Which EPM web page is used to specify the report data to be collected from an MPP and for how long the data will be stored?

AReport DB Settings

BReport Data Configuration

CMPP Servers

DEPM Servers

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Avaya 3314 Quiz:3 Topic:2 Questions:11-15