Avaya 3314 Quiz 3 Topic 2 Questions 11-15

Question: 1

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

AA campaign is a group of agents assigned to a specific job/task.

BA campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

CA campaign is a strategy defining when to best contact contacts.

DA campaign is a collection of customer names, telephone numbers, and e-mail addresses.

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Question: 2

Which two components are required to support an Avaya Aura Experience Portal (AAEP) email application? (Choose two.)

ASpeech Server

BExperience Portal Manager

CMedia Processing Platform

DWeb Application Server

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Question: 3

Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from which disk folder?

A$CATALINA_HOME/webapps/POManager/logs

B$AVAYA_MPP_HOME/1ogs/porn

C$AVAYA_VPMS_HOME/logs/porn

D$POM_HOME/logs

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Question: 4

Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from which disk folder?

A$CATALINA_HOME/webapps/POManager/logs

B$AVAYA_MPP_HOME/1ogs/porn

C$AVAYA_VPMS_HOME/logs/porn

D$POM_HOME/logs

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Question: 5

In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcca.properties file of the previous release?

ADestination Configuration page

Bicrcore.properties file

CICR Core Configuration page

DICR Application Configuration page

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Avaya 3314 Quiz:3 Topic:2 Questions:11-15