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ServiceNow
Certified Implementation Specialist
CIS-CSM Free Questions
ServiceNow CIS-CSM Quiz:1 Topic:6 Questions:1-5

Home
ServiceNow
Certified Implementation Specialist
CIS-CSM Free Questions
ServiceNow CIS-CSM Quiz:1 Topic:6 Questions:1-5

ServiceNow CIS-CSM Quiz:1 Topic:6 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for ServiceNow CIS-CSM Exam, according to official ServiceNow Certified Implementation Specialist - Customer Service Management exam syllabus topic # 6

Question: 1

The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

ACustomer Service Manager (sn_customerservice_manager)

BSystem administrator (admin)

CService organization administrator (sn_customerservice.service_organization_admin)

DCustomer admin (sn_customerservice.customer_admin)

Answer : A

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Question: 2

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.

Options are :

Asn_shn.max_num_alerts

Bsn_shn.note_preferences

Csn_shn.popup_width

Answer : C

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Question: 3

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

AApply Role by Customer

BAuto Assessment

CChange Update to Close

DUpdate Case Entitlement

Answer : B, D

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Question: 4

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

AContextual Search

BAgent Assist

CDynamic Related Records

DRecord Information

Answer : C

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Question: 5

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

ACase Performance

BCase Analytics

CCase Digest

DCase Spotlight

Answer : D

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Quiz 1

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