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SD0-401 Free Questions
SDI SD0-401 Quiz:1 Topic:1 Questions:1-5

Home
SDI
SDC
SD0-401 Free Questions
SDI SD0-401 Quiz:1 Topic:1 Questions:1-5

SDI SD0-401 Quiz:1 Topic:1 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for SDI SD0-401 Exam, according to official SDI Service Desk Foundation Qualification exam syllabus topic # 1

Question: 1

Which is the most important consideration when setting the priority of an Incident?

AThe availability of a workaround.

BThe complexity of the Incident.

CThe customer urgency for resolution.

DThe location of the customer with the Incident.

Answer : A

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Question: 2

What is the best reason for reporting all security compromises?

AReporting security compromises aids in apprehending and prosecuting offenders.

BReporting security compromises demonstrates that the security policy is working.

CReporting security compromises facilitates the monitoring of security policies.

DReporting security compromises helps prevent similar breaches in the future.

Answer : D

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Question: 3

What is a best practice for helping an emotional caller?

AAsk the customer to talk about their personal problems.

BHelp the customer focus on the Incident and resolution.

CMaintain a professional approach according to the SLA.

DMove the conversation carefully on to general issues within the company.

Answer : B

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Question: 4

Lost business and low customer satisfaction are the most likely result of an increase in:

AAgent availability.

BCalls abandoned before answered.

CProductivity.

DTalk time.

Answer : B

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Question: 5

Which statement best describes unsuccessful teams?

AUnsuccessful teams are provided with incentives.

BUnsuccessful teams are organised.

CUnsuccessful teams do not have enough time to complete tasks.

DUnsuccessful teams are often able to reach a consensus.

Answer : C

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Quiz 1

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