Salesforce TVB-101 Quiz:1 Topic:2 Questions:1-5

Free Practice Mock Questions Set 1-5 (Questions:1-5) for Salesforce TVB-101 Exam, according to official Salesforce Trailhead Virtual Bootcamp for Salesforce Associates exam syllabus topic # 2

Question: 1

An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.

Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

ACRM Analytics

BExperience

CCloud Sales Cloud

Answer : B

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Question: 2

Get Cloudy Consulting (GCC) wants to customize its Sales application's Home tab with additional components.

Outside of the org, where should GCC' Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?

AExplore documents In Help and Training.

BAsk a question In a Trailblazer Community Group.

CSearch for modules in Trailhead.

Answer : B

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Question: 3

Which action(s) must be taken for Salesforce updates?

AUpdates are automatic; nothing needs to be downloaded or installed.

BUpdates require purchasing an updated license.

CUpdates need to be downloaded with each release

Answer : A

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Question: 4

Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.

Which dashboard component type should GCC use?

AGauge

BMetric

CChart

Answer : A

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Question: 5

Sales reps at Get Cloudy Consulting want to see a visual representation of their emails and phone calls with a contact.

Which contact record component must be present so users can see this?

AActivity Capture

BSalesforce Inbox

CActivities Timeline

Answer : A

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