Salesforce Service-Cloud-Consultant Quiz 41 Topic 8 Questions 201-205

Question: 1

A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter

What should the Consultant recommend implementing in the Lightning Service Console?

AThe Social Feed

BA Twitter Macro

CThe Case Feed

DA Custom Component

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Question: 2

Universal Containers (UC) has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. UC has requested frequently project updates for check-ins and refinement.

Which methodology should the Consultant recommend given the requirements?

AForce.com IDE

BAgile

CKanban

DWaterfall

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Question: 3

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.

Which measure can satisfy this requirement?

ACustomer Satisfaction

BCustomer Engagement Score

CNet Promoter Score

DService-Level Measure

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Question: 4

Universal Containers is implementing a call center using CTI (Computer-telephony integration).

Which three items, at a minimum, must be implemented and deployed to ensure success?

Choose 3 answers

AConfigure call center definition

BDeploy Call Center Directory

CInstall CTI adapter using open CTI

DConfigure IVR auto response

EAssign users to a call center

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Question: 5

A Company sells two products, each with its own maintenance schedule.

Which feature should a consultant recommend implementing to meet this requirement?

ALightning Service Console

BAn AppExchange Solution

CField Service Lightning

DCustomer Community

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A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via TwitterWhat should the Consultant recommend implementing in the Lightning Service Console?

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.Which measure can satisfy this requirement?

Universal Containers is implementing a call center using CTI (Computer-telephony integration).Which three items, at a minimum, must be implemented and deployed to ensure success?Choose 3 answers

A Company sells two products, each with its own maintenance schedule.Which feature should a consultant recommend implementing to meet this requirement?

Salesforce Service-Cloud-Consultant Quiz:41 Topic:8 Questions:201-205

A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter
What should the Consultant recommend implementing in the Lightning Service Console?

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which measure can satisfy this requirement?

Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers

A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?