Salesforce Salesforce-Certified-Administrator Quiz 58 Topic 3 Questions 286-290

Question: 1

Universal Containers has activated Web -to -Case on their corporate website. IT configured Auto -Response to thank the customer for logging the case and activated Assignment Rules

based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer

Cases that do not meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?

AIn Case Support Settings, change Default Case Owner to Queue - World.

BUsing a Trigger, change the owner of Cases outside the US to Queue - World.

CUsing a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

DIn an Active Case Flow, change the name of the Queue to World.

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Question: 2

Universal Containers needs to upload 1 million new Account records to Salesforce.

What should the Administrator recommend to perform this data upload?

AUse an AppExchange app.

BUse the Data Import Wizard. Calculator

CUse the Data Loader.

DContact Salesforce.

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Question: 3

The sales users at Universal Containers need to view their open Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the

System Administrator use to fulfill these requirements?

AMatrix

BJoined

CTabular

DSummary

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Question: 4

Which two settings can a system administrator enable in the User Interface Setup?

Choose 2 answers

ACustomizable recent tags

BPrintable list views

CRelated list hover links

DChatter Messenger for specific users

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Question: 5

What are two valid assignee options when configuring Case Assignment Rules?

Choose 2 answers

APublic Group

BQueue

CUser Calculator

DCase Team

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Salesforce Salesforce-Certified-Administrator Quiz:58 Topic:3 Questions:286-290