Question: 1
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
Question: 2
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
Question: 3
Universal containers is planning to implement Salesforce as their CRM system. Currently
they have the following systems
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM
system is expected to provide Sales and Support people the ability to have a single view of their
customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?
Question: 4
Northern Trail Outfitters (NTO) leverages Sales Cloud for tracking and managing leads, accounts, contacts, and opportunities- Orders and order fulfillment is taken care of by an Order Management System (OMS) in the back-office. When an opportunity has changed it's status to 'Closed/Won' and there are products attached, the details should be passed to the OMS for fulfillment operations.
The callout from Salesforce to the OMS should be synchronous.
What should an Integration Architect do to satisfy these requirements?
Question: 5
A company that is a leading provider of training delivers courses to students globally. The company decided to use customer community in order to allow studer to log in to the community, register for courses and pay course fees. The company has a payment gateway that takes more than 30 seconds to process the payn transaction. Students would like to get the payment result in real-time so in case an error happens, the students can retry the payment process.
What is the recommended integration approach to process payments based on this requirement?