Salesforce Field Service Consultant Quiz 77 Topic 1 Questions 381-385

Question: 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.

UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,

How should UC track the van stock door locks?

ACreate a product item and enter the serial numbers in the related list.

BCreate a product item with all the serial numbers in the notes section.

CCreate a product item for each door lock utilizing standard fields.

DCreate a product item and enter the Technicians' lock quantity.

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Question: 2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

AHigh Intensity

BSoft Boundaries

CCustomer First

DEmergency Policy

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Question: 3

Service resources at universal container UC frequently work in more than one

service territory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

AIncludes the match territory work rule

BRemove the match territory work rule

CSelect working location enable primary on the working territories work rule

DDeselect working location primary on the working territories work rule

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Question: 4

A customer's enterprise architect has identified requirements around caching, queuing, error handling, alerts, retries, event handling, etc. The company has asked the Salesforce integration architect to help fulfill such aspects with their Salesforce program.

Which three recommendations should the Salesforce integration architect make?

Choose 3 answers

ATransform a fire-and-forget mechanism to request-reply should be handled bymiddleware
tools (like ETL/ESB) to improve performance.

BProvide true message queueing for integration scenarios (including orchestration,process
choreography, quality of service, etc.) given that a middleware solution is required.

CMessage transformation and protocol translation should be done within Salesforce.
Recommend leveraging Salesforce native protocol conversion capabilities as middle watools
are NOT suited for such tasks

DEvent handling processes such as writing to a log, sending an error or recovery process, or
sending an extra message, can be assumed to be handled by middleware.

EEvent handling in a publish/subscribe scenario, the middleware can be used to route requests or messages to active data-event subscribers from active data-event publishers.

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Question: 5

Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

ABoth the primary assets and related assets related lists on the assets object

BOnly the primary assets related list on the assets object

CBoth the primary assets and related assets related lists on the work order object

DOnly the primary assets related list on the work order object

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Salesforce Field Service Consultant Quiz:77 Topic:1 Questions:381-385