Salesforce Field Service Consultant Quiz 77 Topic 1 Questions 381-385

Question: 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.

UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,

How should UC track the van stock door locks?

ACreate a product item and enter the serial numbers in the related list.

BCreate a product item with all the serial numbers in the notes section.

CCreate a product item for each door lock utilizing standard fields.

DCreate a product item and enter the Technicians' lock quantity.

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Question: 2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

AHigh Intensity

BSoft Boundaries

CCustomer First

DEmergency Policy

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Question: 3

Service resources at universal container UC frequently work in more than one

service territory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

AIncludes the match territory work rule

BRemove the match territory work rule

CSelect working location enable primary on the working territories work rule

DDeselect working location primary on the working territories work rule

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Question: 4

Only authorized users are allowed access to the EBS and the Enterprise DMS.

Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.

Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?

should an integration consultant consider while integrating the DMS and ESB with Salesforce?

Choose 3 answers

AUsers should be authorized to view information specific to the customer they are servicing without a need to search for customer.

BIdentify options to maintain DMS and EBS authentication and authorization details
in Salesforce.

CConsider Enterprise security needs for access to DMS and EBS.

DConsider options to migrate DMS and EBS into Salesforce.

EUsers should be authenticated into DMS and EBS without having to enter username and password.

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Question: 5

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

ACreate a Quick Action that will create a new Service Appointment record.

BCreate a Visualforce page that will create a new Work Order record.

CCreate a Quick Action that will create a new Work Order record.

DCreate a Visualforce page that will create a new Service Appointment record.

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Salesforce Field Service Consultant Quiz:77 Topic:1 Questions:381-385