Question: 1
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
Question: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
Question: 3
Using Import Wizard, how many Asset records can you import at a time?
Question: 4
Universal Containers is changing their case management system to Salesforce. All active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.
Which approach should the Consultant use for data migration?
A Prepare, Plan, Text, Execute, Validate
B Prepare, Plan, Validate, Execute, Text
C Plan, Prepare, Test, Execute, Validate
D Plan, Prepare, Validate, Execute, Text
Answer : C
Show Answer
Hide Answer
Question: 5
Universal Banking has customer support operations in both Canada and the United States. Compliance regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?
