Salesforce CRT-261 Quiz 49 Topic 16 Questions 241-245

Question: 1

Universal Containers (UC) has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. UC has requested frequently project updates for check-ins and refinement.

Which methodology should the Consultant recommend given the requirements?

AForce.com IDE

BAgile

CKanban

DWaterfall

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Question: 2

A Company sells two products, each with its own maintenance schedule.

Which feature should a consultant recommend implementing to meet this requirement?

ALightning Service Console

BAn AppExchange Solution

CField Service Lightning

DCustomer Community

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Question: 3

Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.

How should this be accomplished?

AEnable the list to be pinned in the console. This allows users to view the list alongside the case view in the console

BBuild a customer visual force page with the list view and assign it to the console sidebar.

CConfigure the case list under custom console components so users can view the list view along with the case view

DRecommend opening the case list view in a separate browser tab and use the window alongside the case view

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Question: 4

Universal Containers is implementing a call center using CTI (Computer-telephony integration).

Which three items, at a minimum, must be implemented and deployed to ensure success?

Choose 3 answers

AConfigure call center definition

BDeploy Call Center Directory

CInstall CTI adapter using open CTI

DConfigure IVR auto response

EAssign users to a call center

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Question: 5

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.

Which method should a consultant recommend for importing this data into universal containers service cloud instance

ABulk Data Transfer API

BJava Language Specific Toolkit

CData Integration via SOAP API

DCloud-to-Cloud Integration Toolkit

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A Company sells two products, each with its own maintenance schedule.Which feature should a consultant recommend implementing to meet this requirement?

Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.How should this be accomplished?

Universal Containers is implementing a call center using CTI (Computer-telephony integration).Which three items, at a minimum, must be implemented and deployed to ensure success?Choose 3 answers

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.Which method should a consultant recommend for importing this data into universal containers service cloud instance

Salesforce CRT-261 Quiz:49 Topic:16 Questions:241-245

A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?

Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.
How should this be accomplished?

Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing this data into universal containers service cloud instance