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Salesforce
Service Cloud Consultant
CRT-261 Free Questions
Salesforce CRT-261 Quiz:41 Topic:15 Questions:201-205

Home
Salesforce
Service Cloud Consultant
CRT-261 Free Questions
Salesforce CRT-261 Quiz:41 Topic:15 Questions:201-205

Salesforce CRT-261 Quiz:41 Topic:15 Questions:201-205

Free Practice Mock Questions Set 201-205 (Quiz # 41) for Salesforce CRT-261 Exam, according to official Salesforce Prepare for your Service Cloud Consultant Certification Exam syllabus topic # 15

Question: 1

What solution should a consultant recommend while designing a plan to decrease a company's cost per call? (Choose 2)

AIncrease the Call-to-Order ratio

BUse integrated voice response

CBypass entitlement verification

DUse suggested Knowledge articles

Answer : B, D

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Question: 2

When a Self Service Portal User adds a Case Comment the following actions take place:

AAn email is automatically sent to the case owner

BA Workflow rules is activated

CAn Assignment Rule is Activated

DNone of the above

Answer : A

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Question: 3

When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Choose 2 answers.

ACase queues

BCase custom reports

CCase assignment rules

DCase dashboards

Answer : A, C

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Question: 4

Which case submission process leverages Apex email services?

AWeb-to-Case

BEmail-to-Case

COn-demand Email-to-Case

DCase submitted using chat

Answer : C

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Question: 5

Which application will allow a client to enable Ideas on a public website?

APartner portal

BSelf-service portal

CSites

DCustomer portal

Answer : C

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